Terms of service

These Terms of Service (“Terms”) govern your access to and use of the DentalRecovery software platform and the website at getdentalrecovery.com (collectively, the “Service”), provided by AI Automation LLC (“DentalRecovery,” “we,” “us,” or “our”). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Eligibility and accounts

The Service is intended for dental practices and authorized practice personnel. You must be at least 18 years old and authorized to bind your practice to these Terms. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

2. Description of service

DentalRecovery connects to a dental practice’s practice management software (such as Open Dental) to identify presented-but-unscheduled treatment plans, score them by priority, and facilitate patient outreach via SMS and email, subject to practice approval and applicable patient consent. Specific features and limits are described in the Service’s documentation and may evolve over time.

3. Subscription, fees, and billing

• Subscription pricing is presented at the time of sign-up and is billed monthly in advance unless otherwise agreed.
• Fees are non-refundable except as required by law or expressly stated. Founding-member or pilot pricing, where offered, is governed by the specific terms of that offer.
• We may change pricing for future billing cycles with at least 30 days’ notice. Changes do not affect the current paid term.
• You authorize us and our payment processor to charge your designated payment method for all amounts due. Failed payments may result in suspension of the Service.

4. Customer data and HIPAA

“Customer Data” means data submitted to or processed by the Service on your behalf, including patient records, treatment plans, and message content. As between you and DentalRecovery, you retain all rights to Customer Data. You grant us a limited license to use Customer Data solely to provide and improve the Service.

You represent that you have all necessary rights, consents, and authorizations to provide Customer Data to the Service, including any consents required to send SMS or email messages to patients. For practices subject to HIPAA, we will execute a Business Associate Agreement (BAA) prior to processing Protected Health Information in production. The BAA governs in the event of any conflict with these Terms regarding PHI.

5. SMS messaging terms

When you use the Service to send SMS messages to your patients, you agree to the following:

• You will only send messages to patients who have provided appropriate consent under the Telephone Consumer Protection Act (TCPA), CTIA guidelines, and applicable state law.
• You will only send messages consistent with the registered 10DLC use case (appointment and reservation reminders) and will not use the Service to send marketing, promotional, or prohibited content (including but not limited to content related to controlled substances, adult content, gambling, or other restricted categories under carrier rules).
• You will honor opt-out requests immediately. The Service automatically processes STOP, UNSUBSCRIBE, CANCEL, END, and QUIT replies, but you remain responsible for compliance.
• Standard message and data rates may apply to recipients. Message frequency varies based on the follow-up sequence configured by the practice.
• You acknowledge that mobile carriers may filter, block, or delay messages and that delivery is not guaranteed.

6. DentalRecovery SMS program terms

The following terms apply specifically to the DentalRecovery SMS appointment reminder program and are provided in accordance with CTIA guidelines and mobile carrier requirements.

• Program name: DentalRecovery Appointment Reminders.
• Program description: DentalRecovery sends SMS appointment reminders and treatment follow-up messages to patients on behalf of participating dental practices. Messages include appointment scheduling reminders, treatment plan follow-ups, and scheduling confirmations. DentalRecovery does not send marketing, promotional, or advertising messages.
• Message frequency: Patients enrolled in the program will receive recurring SMS messages. Message frequency varies based on the practice’s follow-up sequence, up to a maximum of 6 messages over an 8-week period per treatment plan (approximately 1–2 messages per month). The sequence stops automatically when the patient books an appointment, declines treatment, or opts out.
• Message and data rates: Message and data rates may apply. Patients should contact their wireless carrier for details about their messaging plan.
• Opt-out: Patients may opt out of SMS messages at any time. To stop receiving messages, text STOP to the number from which you received the message. After sending STOP, you will receive a one-time confirmation message and no further messages will be sent. You may also opt out by contacting the dental practice directly or by emailing support@getdentalrecovery.com.
• Help: For help or questions about the SMS program, text HELP to the number from which you received the message. You will receive a reply with program information and customer support contact details. You may also contact support by emailing support@getdentalrecovery.com.
• Customer support: AI Automation LLC, email support@getdentalrecovery.com.
• Privacy: Your privacy is important to us. Mobile phone numbers and SMS opt-in consent data are never sold, shared, or disclosed to third parties or affiliates for marketing or promotional purposes. For full details, see our Privacy Policy.
• Carrier liability: Carriers (including but not limited to T-Mobile, AT&T, and Verizon) are not liable for any delayed or undelivered messages.
• Consent: By opting in, you consent to receive recurring automated text messages at the mobile number you provided from your dental practice, sent via DentalRecovery (operated by AI Automation LLC), the practice’s SMS messaging provider. Consent is given directly to DentalRecovery as the messaging sender and is not shared with or transferred to any other party. Consent is not required as a condition of purchasing any goods or services, or as a condition of receiving dental treatment. You may revoke consent at any time by texting STOP.

7. Acceptable use

You agree not to:

• Use the Service in violation of any law or regulation, including TCPA, HIPAA, and CAN-SPAM.
• Send unsolicited or unauthorized messages of any kind.
• Reverse engineer, decompile, or attempt to extract the source code of the Service.
• Interfere with or disrupt the Service or attempt to gain unauthorized access.
• Use the Service to store or transmit malicious code.
• Resell or sublicense the Service without our written consent.

8. Third-party services

The Service integrates with third-party services such as Open Dental, Twilio, Supabase, Vercel, Inngest, and SendGrid. Your use of those services is governed by their own terms. We are not responsible for the availability or performance of third-party services.

9. Intellectual property

The Service, including all software, designs, text, graphics, and trademarks, is owned by AI Automation LLC and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service during your subscription term, solely for your practice’s internal business purposes.

10. Term and termination

These Terms remain in effect for as long as you use the Service. You may cancel your subscription at any time from the dashboard or by contacting support; cancellation takes effect at the end of the current billing period. We may suspend or terminate your access if you breach these Terms, fail to pay, or use the Service in a way that creates risk for us, other customers, or patients. Sections that by their nature should survive termination (including data ownership, disclaimers, limitation of liability, and dispute resolution) will survive.

11. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT IT WILL RECOVER ANY SPECIFIC AMOUNT OF REVENUE. PATIENT OUTCOMES DEPEND ON MANY FACTORS OUTSIDE OUR CONTROL.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AI AUTOMATION LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

13. Indemnification

You agree to indemnify and hold harmless AI Automation LLC and its officers, employees, and agents from and against any claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising out of (a) your use of the Service in violation of these Terms or applicable law, (b) your Customer Data, or (c) any messages sent through the Service to recipients who did not provide valid consent.

14. Governing law and dispute resolution

These Terms are governed by the laws of the State of New Jersey, without regard to its conflict of laws principles. Any dispute arising out of or relating to these Terms or the Service shall be resolved exclusively in the state or federal courts located in New Jersey, and you consent to the jurisdiction and venue of such courts.

15. Changes to these terms

We may modify these Terms from time to time. If changes are material, we will provide notice (for example, by email or in-app banner) at least 14 days before they take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

16. Contact

Questions about these Terms can be directed to:

AI Automation LLC
Email: legal@getdentalrecovery.com